Home/Help center
● Support

How can we help?

Search hundreds of articles, browse by topic, or talk to a real human on our support team.

Documentation →Changelog →Talk to a human →
● Popular articles

The questions people ask most.

If you got stuck, chances are someone else did too — and we wrote it up.

Marketplace
Why is my eBay listing not syncing?
Common reasons listings fail to push and the 3-step fix that resolves most cases.
Read article →
Inventory
How does stock allocation work?
On-hand vs allocated vs available — and how Huup keeps every channel in sync.
Read article →
Fulfillment
Connecting a courier account
Add Royal Mail, DPD, Evri, FedEx or DHL credentials and start printing labels.
Read article →
Billing
Change plan or payment method
Upgrade, downgrade or update card details from your workspace settings.
Read article →
Account
Invite teammates and set roles
Office vs warehouse roles, warehouse-scoped access and SSO options.
Read article →
Automotive
Pushing eBay Motors compatibility
One-click YMM compatibility export — what gets pushed and what to check first.
Read article →
● Browse by topic

Pick a category, find your answer.

Articles grouped the way you actually use Huup — by job to be done.

Getting started
Sign-up, onboarding, your first connected channel.
Browse →
Channels & listings
eBay, Amazon, Shopify, Etsy, listing rules and policies.
Browse →
Inventory & warehouses
Stock counts, transfers, locations and reorder lists.
Browse →
Orders & fulfillment
Pick paths, labels, returns and courier integrations.
Browse →
● Still stuck?

Talk to a real human.

Our team is small, fast and based in the UK. Most replies in under 30 minutes during business hours.

Email support
support@huup.com — for billing, account or technical questions.
Send an email →
Book a call
30 minutes with a product specialist — onboarding, migration or feature questions.
Book a slot →
Read the docs
Step-by-step guides, API references and developer resources.
Open docs →

Can't find what you need?

We read every message. Drop us a line — we'll get back fast.

Email support@huup.com →