Shipments are created through Click and Drop from the order you are already looking at. The label prints, the tracking number goes back to the marketplace, and the parcel is tracked to delivery.
Huup creates Royal Mail shipments through Click and Drop, prints the label and tracks the parcel through the Royal Mail tracking API, including returns labels.
Royal Mail reaches every UK address and is what most buyers expect for smaller items. For a lot of sellers it is the cheapest route for anything that fits a large letter.
You do not export a CSV into Click and Drop and import tracking back. The shipment is created from the order and the tracking number goes back to the channel automatically.
Return labels are generated through the same connection, so a return does not become a separate manual job in another tool.
Everything below runs against your own carrier account. Huup creates the shipment and prints the label; it does not resell postage.
Huup creates the shipment against your own Click and Drop account and pulls the label back, ready to print from the dispatch screen.
Tracking events are pulled from the Royal Mail tracking API and normalised into the same timeline as every other carrier, so support answers from one screen.
Returns are generated through the same integration and attached to the return record rather than handled in a separate portal.
Royal Mail rejections are mapped into readable reasons on the shipment instead of a raw API code, so the picker knows what to fix.
You connect your own Click and Drop account and keep the rates you have with Royal Mail. Huup does not resell postage.
You keep the account and the rates you negotiated. Huup uses them to create shipments and print labels.
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