Product/AI Messaging
● AI Messaging

Marketplace messages —
answered for you.

Every buyer message from eBay, Amazon and Shopify in one inbox. AI drafts replies with order and tracking context, in the buyer's language.

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●14-day trial·EN · TR · DE · FR · ES·Connect inbox in < 5 min
ALLEBAYAMAZONSHOPIFY
JB
james_b_uk
eBay UK · order #12-08291-WT
Hi, ordered the Transit side mould 3 days ago, where is my parcel?
2 min ago
AI DRAFTContext loaded · ready to send
order#12-08291Evri · HVR-44021statusout for deliverylangEN
Hi James — thanks for reaching out. Your parcel (Evri tracking HVR-44021) is out for delivery today and should arrive before 6pm. You'll get a doorstep notification. Let me know if anything's not right!
EditSend →
● Unified inbox

Every channel.One inbox.

eBay, Amazon, Shopify, email — every buyer message in one place. Filter by channel, status, language, or order. Never miss an SLA.

✓
Native integrations — eBay, Amazon, Shopify, email, WhatsApp
✓
SLA tracker per channel — eBay 24h, Amazon 24h, never miss the deadline
✓
Filter by channel, status, assignee, language, tag
✓
Team assignment, internal notes, conversation history
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app.huup.com / messaging / inbox
Inbox
142 open · 38 awaiting reply
AlleBayAmazonShopifySLA < 2h
JB
james_b_uk eBay
where is my parcel? ordered 3 days ago…
2m
MK
M. Köhler AMZ
Brauche eine Rechnung für meine Firma, Bestellnr 202-…
8m
SG
sarah_garage Shopify
Does this fit a 2017 Clio? Need to confirm before I buy
22m
RT
r.taylor@gmail Shop
Can I return this please? Got the wrong fitment
1h
● AI-drafted replies

Replies that knowthe order.

Huup pulls the order, tracking, returns and message history, then drafts a reply in the buyer's language — EN, TR, DE, FR, ES. Review and send. One click.

✓
Order, tracking & returns context loaded automatically
✓
Multilingual — drafts in the buyer's language, never machine-translated
✓
Tone presets — friendly, professional, brief — per channel
✓
Brand voice training on your own past replies
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app.huup.com / messaging / thread / 12-08291
Thread · M. Köhler · Amazon DE
MK
M. Köhler
amazon.de · order #202-4419082-WT · 5 min ago
Brauche eine Rechnung für meine Firma, Bestellnummer 202-4419082. Vielen Dank!
Context loaded
order#202-4419082value€84.20itemWT 102322VAT DE · 19%langDEtoneprofessional
Hallo Herr Köhler — vielen Dank für Ihre Bestellung. Anbei finden Sie Ihre Rechnung für Bestellnummer 202-4419082 (€84.20 inkl. 19% MwSt). Bei weiteren Fragen stehe ich gerne zur Verfügung.

Freundliche Grüße,
Wimbledon Trade
RegenerateEditSend + attach invoice →
● Auto-reply rules

Let the routine onessend themselves.

"Where's my order?" "Can I have an invoice?" "Do you do returns?" — let Huup auto-reply with tracking, invoice or returns links the moment the message lands.

✓
Intent detection — ETA, returns, invoice, fitment, cancel
✓
Auto-send only above confidence threshold — fallback to draft mode
✓
Per-channel, per-language scoping — eBay UK only, German only
✓
Audit log — every auto-reply reviewable, easy human takeover
Build an auto-reply →
app.huup.com / messaging / automations
Auto-reply rules14 active · 2,840 replies / wk
Where is my order?
IF intent = eta · THENreply with tracking link + Evri/RM ETA
Last 7d · 1,420 sent · 97.8% confidence
Send invoice
IF intent = invoice · THENattach PDF + reply in buyer language
Last 7d · 610 sent · 99.1% confidence
Returns policy reply
IF intent = return · THENlink returns portal · ask reason
Last 7d · 480 sent · 96.4% confidence
Fitment check (autoparts)
IF intent = fitment · THENask VIN · DRAFT ONLY
Last 7d · 330 drafted · 88.2% confidence
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Self-serve order tracking, returns & invoices. Less inbox volume.
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