Sales & demos
[email protected]Mon–Fri · 09:00–18:00 UK
Pricing, onboarding plans, large-scale migrations, procurement and security reviews.
Sales, support or press — pick the right channel and the actual person handling it replies. No tickets, no bots, no "we'll get back to you in five business days".
The right team gets your message — usually within four hours during UK business hours. For urgent platform issues, please use the in-app chat.
Pricing, onboarding plans, large-scale migrations, procurement and security reviews.
Account, billing, integrations, channel issues. For fastest response, existing customers: use in-app chat.
Funding news, product launches, founder interviews, brand assets and logo kit requests.
Real targets, not aspirations. 90-day rolling average, broken down by channel and plan.
Run through your channels, volume and ops setup with someone who's onboarded sellers like you. No slides, no pitch — just questions and answers.
I emailed support on a Sunday at 11pm expecting nothing till Monday. Got a reply with a fix in 22 minutes from an actual engineer. That's when I knew this team was different.
Use the in-app chat — it routes directly to a senior support engineer and is staffed during UK business hours with median first-response under 15 minutes. For Enterprise customers, the chat is 24/7.
Phone & video on-call is included on Enterprise. For Growth, you can book a 30-min call any time via our calendar (above). For Starter, we recommend email or in-app chat — it's actually faster.
We're a London-based company with our office on Old Montague Street, Aldgate East, E1. The core support team is in the UK and Türkiye, covering Europe / UK working hours with overnight cover for Enterprise.
Native integrations cover marketplaces, carriers and Stripe billing, and Enterprise plans get a dedicated integrations team. A public API is not published yet — if you need programmatic access, talk to sales and we will scope it with you. For procurement, email sales: we have NDAs and a security review pack ready to go.
Absolutely. We talk to people scoping new e-commerce ops, side projects, agency clients — all welcome. Use the form with topic "Something else" and we'll route appropriately.
If you already know what you need, the fastest way to evaluate Huup is just to try it. 14 days, no card, full product.