A return on eBay, a case on Amazon and a cancellation on Shopify are three different things in three different portals. Here they are three rows in the same queue, each with the order, the buyer and the tracking already attached.
Marketplaces measure how quickly you respond, and they measure it per channel. Anything handled by logging into a portal when somebody remembers is a metric waiting to slip.
Late responses on cases and returns damage seller standing on most marketplaces. A single queue with the context attached is the difference between answering in minutes and answering tomorrow.
Whoever picks up a return can see the order, what shipped, which carrier carried it and where the parcel got to, without going to look for any of it.
A return that is processed here puts the unit back into the right place, rather than leaving the stock figure wrong until somebody counts.
Each marketplace models returns differently. Huup ingests them into one shape while keeping the actions each platform actually supports.
Return requests arrive from each connected marketplace with reason, items and the original order attached.
Return labels are generated through the carrier integrations already connected, so the buyer gets one without a separate portal visit.
Buyer cases land in the same queue as returns, so nothing sits in a channel inbox nobody has open.
Cancellation requests are handled against the marketplace API, so stock, the order and the ledger all end up consistent.
Refunds are issued from the return record and pushed to the channel rather than being done in a portal and noted here afterwards.
Receiving a return puts the unit back into the warehouse and location it belongs to, so the number on the shelf and the number in the system agree.
A refund posts to Xero, QuickBooks, Sage or Odoo as the matching credit document instead of being reconciled by hand.
The branded customer portal lets buyers start a return themselves, which takes the first message out of the queue entirely.
There is nothing separate to connect. Once a marketplace is connected, its returns, cases and cancellations arrive in the queue.
14-day trial, no card required. Every channel's returns in the queue your team already works from.