One inbox
Messages from connected channels arrive in a single inbox. Where the message relates to an order, that order — with its items and tracking — is attached to the conversation, so answering "where is my parcel" does not start with a search.
AI-assisted replies
- A draft is generated from the conversation plus the attached order and tracking state.
- Drafts are suggestions. Nothing sends without a person approving it.
- Buyer-authored text is masked of contact-detail patterns before it leaves for inference, and the provider may not train on it.
AI usage is prepaid. AI features draw on prepaid credits rather than the subscription. When the balance runs out the features pause instead of auto-charging.
Working as a team
Read state is per user, so one person opening a conversation does not hide it from everyone else. Response times are tracked per channel, which is what most marketplaces measure you on.
Channel rules still apply
Marketplaces restrict what you may say to a buyer — moving a conversation off-platform, sharing direct contact details or soliciting reviews are common prohibitions. Huup does not lift those rules; keep replies inside what the channel permits.